See what else eBay is doing to protect sellers. How that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback?
Buyers can revise Feedback they've left for sellers in the case of a mistake. Unlike Mutual Feedback Withdrawal, buyers will be able to change the actual comment itself, not just withdraw the rating. Please see the Feedback Withdrawal and Removal page to review the guidelines for Feedback removal.
If the Feedback you were left meets the guidelines, please report it to us. Back to top. Feedback basics. All about Feedback Frequently asked questions Feedback policies Detailed seller rating tips for sellers Protecting the seller's reputation Take a tutorial on Feedback. Feedback tools. Read a note from eBay's founder , Pierre Omidyar, outlining the philosophy, values, and benefits of the Feedback Forum. Frequently asked questions about Feedback When should I leave Feedback?
It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Michelle Greenlee. Users can leave feedback on eBay depending on their role in a recent transaction. Feedback is an essential tool for buyers and sellers on eBay to determine which accounts they want to do business with. Leaving honest feedback after a transaction is an important part of doing business on the platform. Feedback must be left within 60 days of a completed transaction.
After that, the feedback period closes. Visit Business Insider's homepage for more stories. Additional comments. Email optional.
Receive a selection of our best stories daily based on your reading preferences. Comments 0. Accepted Solutions 0. Answers 4. Feedback can be left for 60 days after the listing ends.
Comments 3. Or not at all. Don't you really mean they have 60 days after purchase? That's quite a bit different than when the listing ends. What a shame sham? Plus, find tips for improving future reviews. Feedback on eBay means everything to companies or individuals who sell on that platform. Lots of positive reviews tell potential buyers that you sell quality products and that your brand is trustworthy.
But what should you do when you receive negative feedback? Is there any way to change or remove it? And what can you do to ensure it never happens again?
Here are our top tips for sellers on how to change, remove and avoid negative feedback on eBay. Your first option for removing negative feedback on eBay is to ask the customer directly.
However, keep in mind that eBay only allows sellers to do this 5 times for every 1, reviews received. The process for asking a customer to change or remove their negative feedback is fairly simple. You should also reserve this method for truly negative reviews only, not neutral reviews. And prior to sending an official feedback reversal request, make sure you speak with the customer to determine that they are, indeed, willing to alter their review.
This will help you to avoid wasting any of your requests. There are also instances in which you can report a negative review to eBay and ask them to remove it. This must be done within 90 days of the transaction date, and is reserved for occurrences of customer misconduct.
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